[This is a continuation of part 9 of the saga, this is part 10]
I had the brand new AppleWatch. I had unpaired the cracked AppleWatch as I had previously been instructed was a requirement. Time to contact Apple to get them to ship me a box to get the repair started.
With support, I always use the chat option whenever I can. It's easier for me to converse in this way, especially as I can rewrite a thought or sentence before actually submitting it. I can take my time instead of verbalizing words as they happen in my head with no undo. The other big upside for me is that I have a log. I can screen snap the chat but in most cases the company will e-mail me a copy of the conversation. This came in handy for this episode.
Starting up the conversation I explained the situation for the nth time and we quickly got to the need to ship the watch in for repair. To do that I would have to pay the repair cost up front, which Morgan explained was $399.00 + 6.95 in taxes. Shocked I responded with
"I was previously told $299+Tax. I can buy a new watch for 399+Tax."
to which Morgan responded:
"Previously told by whom?"
to which I pointed them at their own web site.
Morgan passed me to a supervisor called Thor - now this sounded like a guy who hammer out the issue. He told me that the repair cost was $399 + Tax and gave me the link I had just given them. I misread the $399 as $299 and said that was OK. In retrospect the repair cost for the cellular version of the watch is $399. This was not that watch but I now see the confusion although I'm glad now that I didn't point it out to them.
Thor sent me a payment request for $440.86, I objected as a new watch was only $433!
After a bit of back and forth over the fact that this was just not right. I was better of buying a new watch and selling the broken one for $50 I received this message from Thor:
"I will go ahead and push the repair on through for free as a goodwill gesture as a one time exception. Sound good?"
I was going to get the repair for free. Not $440, not $399+6.95 not $299+TAX, but $0.
Sure enough, that sounded good to me.
But, we're not done yet. I had saved ~$326 in repair costs but what was going to be the cost because after the repair I would have two AppleWatches and I only needed one. So far I was out $433.
What could I sell a repaired Apple Watch for? Read on here