I don't yet know if this is going to be the start of a series of postings that make up a saga or not. In the past when writing them, or at least starting as one is still unfinished, everything has happened. With this series of postings, it will be day by day as events unfold starting with a bit of back story and todays events.
A week or so ago my wife reported that her macBook was shutting down suddenly even though it still had some battery power left. I knew exactly what this was and considering the age of the machine - purchased Dec 2016 - indication was that this was a dying battery - later confirmed by Apple's own software. It would need to be replaced. I suspected it was starting to swell as well.
Could I get Apple to do it for free? Apple often has recalls, especially when it is battery related. There is a recall for 13" macBook Pro's but my wife's serial number is not one of the ones with a problematic battery. Turns out it is the newer machines that have the problem.
Could I replace it myself? I have opened up plenty of macs and replaced drives, batteries, keyboards etc. I quickly check on iFixIt. Their guide gave me the impression that this is a job for the professionals. With a glued in battery it was a no-go for me.
My nearest Apple Store is about 45 minutes away. My nearest Best Buy is about 5. In theory Best Buy are Authorized to service Apple products. I chatted with a service rep online on their website. I was inspired as much as I expected to be which was not at all. Bottom line - and only - recommendation from them was to bring the machine into a local store so they could have a look at it. Well, that's never going to happen.
Next up, contact Apple.
Continued in Part 2