In Norway, the spread of the novel corona virus has reached the second stage. This means that local health authorities are no longer able to connect the dots and do not know where all local contagion is coming from.
If you manage operations for a cloud, internet, software or other service provider, it is time to put in to place any operational resilience plans your company may have, or if you don’t already have any plans, now is a good time to start making some.
If you are a small or medium sized service provider, one of the last things you want is your entire operations team quarantined and unable to access critical facilities.
Of course, the very last thing you want is employees actually suffering serious illness, but initiatives that work towards operational resilience will help manage this risk as well.
So, what might be some good initiatives to consider in order to keep your operations going throughout a global pandemic like COVID-19?
Beyond good information and communication, hygiene measures and travel and meeting restrictions, the first thing that come to my mind is extensive use of home office. If your situation allows for it, having people work from their individual homes will likely give the best chance of preventing widespread transmission between employees.
This will for many companies likely be a bit of an exercise in virtual team work and may also strain your remote access solutions.
If your team depend on specific equipment or network access that tie you to a physical location, then working from home may not be an option. In that case, splitting up the team is an initiative to consider.
This will require physical isolation of work spaces as well as separate facilities for each of these shards, that is groups of employees. If you can use separate buildings, that would be perfect, but separate work areas, rest rooms and eating areas along with strict social restrictions will work towards reducing the risk of having the entire team quarantined at the same time.
These are just a few of my thoughts on the topic, please consult information and directives from local health authorities before making actual decisions.